What types of information do we take from you, and how do we take the information?
There are a number of ways in which we are able to collection information from you while you are making your booking via our website. By completing your registration, you are agreeing that we are able to take this information and use it in the ways described. In order to provide you with the service that we offer, you will need to give us personal details including your name and address, email address for communication, and also card details if you choose to pay for the service in advance. This is to allow us to set up your booking, and information of this kind will never be shared with any third party.
For an identity check, we may ask for your telephone number. Only the information that is needed to complete your booking will be handed over to the company that is responsible for it.
Cookies are tiny files that are transferred between your computer and our website, and we are able to trace these when you visit our website again after your first visit. There are three different types of cookies that might be used:
Website functionality cookies
These make your experience as smooth as possible, and enable you to use all of the features that are available on our website so that you can go through with your booking.
Website analytics cookies
We use these to see how you and other customers use our website. With this type of information, we can learn how best to improve the service for you in the future, which should mean that you have a much more enjoyable experience.
Customer preference cookies
These cookies will remember the way that you like to use the website, for example login details if desired, and location settings. This means that you will be able to login and make your bookings much more quickly and easily.
By logging onto our website to make a booking, you agree to allowing these cookies onto your computer. If you want to delete any cookies that may already be stored on your machine, you will be able to do so using your internet browser, and should refer to it for instructions on how to do so. You must note, however, that taking this action may mean that you cannot see certain areas of the website, or enjoy all aspects that enable you to make your booking.
How might information be used and shared?
We use any information that you give to us to ensure that your booking is as smooth and personal as it can possibly be. Your details will help us to fulfil the bookings that you make, and also to manage the account that you hold with us. Where necessary, the information given to us could be provided to a fraud prevention agency, and any legal body who requests such information from us.
If your preferences enable us to do so, we may contact you via the address given with promotional or informational material. You are able to opt out of this, however, and we will never share the details that you give to us with any third party company. We may record information about the ways in which users navigate our website, and this can occasionally be sent to other parties, however there is no information within this that could identify you.
In order to help to consistently improve the experiences of those using our website, we may use information about our customers to analyse patterns in customer activity. This means that we can constantly improve the service that we provide, therefore ensuring that you a positive experience next time you choose to book with us.
Marketing material – opt in and opt out information
When you first make your booking with us, you will be given the choice as to whether you would like to opt out of our updates. In these updates, you may receive:
a) Emails informing you about new products and services that we have available, including any special offers or competitions. Sometimes, one-off promotions may be available, and these will be communicated in this way.
b) Occasionally, we may send you mail relating to promotions that you may wish to make the most of relating to our service and your bookings, including information about how to upgrade.
The only company who will send you marketing materials are ourselves, as we do not pass your details on to any other company.
If you decide that you would like to unsubscribe from any service after you have signed up, then there will be an easy-access link to enable you to do this at the end of any email that you have received from us. Therefore, you are able to change your mind at any time without obligation to continue with the emails.
Changing the personal information held by ourselves
If any of your personal information changes, and you need to update the details that we hold for you in your account, you should get in touch with us via the contact us page. In your email, you should give us details about your account including the email address so that we can identify you.
You are able to change your own information via your account, and if you have card details stored you have the option to change these every time you make a booking via the website.
How do we keep your personal information safe?
We will do everything that we can to ensure that the information given to us is kept safe at all times.
How to complain?
If you have not been happy with the service that you have received, and decide that you would like to file a complaint, then please use the contact us form to submit your request, and it will be dealt with as quickly as possible.